CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
just fill in our contact form if all else fails:
ABOUT
01
All prices are in Australian Dollars.
03
We do not record credit card details; all credits cards are processed by MIGS with full PCI DDS compliance and uses the latest SSL technology to keep your information safe. MIGS is one of the worlds most secure payment methods.
05
Refunds
We can only refund if an item is faulty.
07
Australia
Orders received by 2pm weekdays will be sent next business day for delivery to most major cities in Australia.
Where this is not applicable, orders will generally take between 3-6 business days.
09
All Credit Card orders received from outside Australia/New Zealand will require authentication. We will request a copy of both the front and back of your Credit Card along with photo ID.
We randomly submit requests for photo ID for International orders in excess of $100.
We perform random weekly authentication checks on overseas orders.
We are happy to ship to PO boxes, however first time orders to a PO box will be required to provide ID verification.
02
Privacy Policy
All personal information given to us is treated confidential. In no way will we share or use your personal information for any reason other then to complete your order, contact you or unless specified otherwise.
04
Our website uses Secured Sockets Layer (SSL) Version 3.0 - RSA Public Key 1024 Bits: this is represented by the gold padlock that appears on your browser. When SSL is being used the “http://” will change to “httpS://”. It means that all communications between your browser and our webservers are encrypted whilst in transit.
06
International
Delivery times for international orders can take anywhere between 5-16 business days.
To ensure speedy delivery for any international orders (outside of NZ or AUS) we would highly recommend any purchases to be made via Paypal.
08
TAXES
If applicable, all customs taxes & duties are to be paid by the customer.
Orders that incur customs taxes are payable only by the customer on arrival of goods
Goods being imported to New Zealand over $200.00 NZD may incur customs taxes.
If you want to calculate any NZ import taxes we recommend the use of WhatsMyDuty.org.nz from NZ customs
10
Please note, the above quoted delivery times are guidelines and are not guaranteed unless stated otherwise.
All products are sent brand new. www.16Barz.com is not responsible for damaged goods that take place in transit to your delivery address.
THANK YOU FOR YOUR SUPPORT